“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"The more open and calm we are, free of a personal agenda, the more effective we become with the client."

"In order to get to the best solution, people have to challenge you."

“Everybody in one way or another struggles with, looks forward to, is challenged by discovering who they are.”

“Most organizations are still using some form of the old hierarchical structure that they had in the 60s and 70s.”

“Gratitude connects people very quickly, easily and authentically.”

"The most challenging thing about analytical work is you need to not only understand how the systems work – but you need to make that analysis become useable and absorbable by an organization."

“There’s a time to lead from the front, and a time to lead from behind, and a time to lead by the side. And, I found that was a bit of a different model for me. I wanted to always lead from the front.”

“Changing the future is all about having a purpose and just going for it.”

“Relationships are the most important part of life and work.”

“You cannot succeed without failure; that’s a given. Let’s be honest, unless you’ve never tried entrepreneurship then you know that to succeed you have to do a lot of trial and error. And, if you’re an entrepreneur, the bigger and the crazier your goal, and the vision, and the dream is, the more you have to be outside your comfort zone.”