“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“Purpose is a fusion between the pursuance of our curiosities, or our passions, and the living of the exploration of those things at the same time. You really can’t intellectualize purpose. You actually have to feel and behave your way in and through it.”

“From the human behavior side, I think my stance - especially seeing the work that we do - is that the vast majority of humans are caring, supportive and want what’s best for themselves and others.”

“Momentum is not merely tactical. It is strategic because it builds its own dynamic propulsion.”

"We've always gone to the wilderness and sought perspective in the less familiar places."

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

"If you are not willing and able to lead wholeheartedly, get the hell out of the way so that somebody who is can."

“I think you need to be very clear about who you are, who you want to be, what your purpose is, and what your vision, mission, values and spirit are.”

“Our stories can lift us up or they can hold us down. We are responsible for that. We live in a story, and that means we can change it.”

“As you learn to evaluate a situation from the standpoint of the situation, you begin to discover new capacities in yourself that you previously never realized.”

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.