“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“You cannot succeed without failure; that’s a given. Let’s be honest, unless you’ve never tried entrepreneurship then you know that to succeed you have to do a lot of trial and error. And, if you’re an entrepreneur, the bigger and the crazier your goal, and the vision, and the dream is, the more you have to be outside your comfort zone.”

"Confidence doesn't come from something external to you, it comes from the inside."

I look at entrepreneurs, particularly founder-inclined people, like modern day superheroes. They are the people that are responsible for taking on the biggest challenges, with the longest, toughest odds, and overcoming incredible obstacles. And if and when they’re successful, they’re likely to change the world.”

"The clearer you are about who your ideal client is, the more focused, the more targeted you can be, and the [greater] likelihood the chances of success."

“Purpose is a fusion between the pursuance of our curiosities, or our passions, and the living of the exploration of those things at the same time. You really can’t intellectualize purpose. You actually have to feel and behave your way in and through it.”

"People mostly have the answer within them. The job of the leader is to help them find these answers."

“I tell everybody on the team, I expect you to fail at times. In fact, if you’re not failing once in a while, you’re not pushing yourself far enough.”

“What I realized, which is so powerful, is that people burn so much stress all day long on these micro decisions. And by picking a high-level powerful goal, they can use that as a navigating light as to all of these little micro decisions they make all day long.”

“Relationships are the most important part of life and work.”