Bringing Empathy & Self-Awareness to the Forefront of the Workplace with Sophie Wade
“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”
Good listeners listen to what people say, and great listeners notice what people donâ€™t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.
â€œManagers are appointed but leaders are elected. You choose the person you want to follow. Youâ€™re told who your manager is but in terms of the people you want to emulate and admire, thatâ€™s all choice.â€
â€œIf you know who your customer is, you know why you exist. If you know why you exist, you know what you have to do. If you know what you have to do, do it and remove anything that gets in the way.â€
Leading by Embracing Change with Colleen Soukup – Episode 75
â€œThereâ€™s a time to lead from the front, and a time to lead from behind, and a time to lead by the side. And, I found that was a bit of a different model for me. I wanted to always lead from the front.â€