“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"I think the lesson is...that there is always a personal and a human side to business."

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

“When we have that humble confidence, it opens up all sorts of possibilities within our team, because it gives us the opportunity where we can tap into the expertise of those around us and get their input so that we can figure out the answers to the challenges that we face.”

“Changing the future is all about having a purpose and just going for it.”

“You win or you learn and if you’re always winning you’re not really learning.”

"Confidence doesn't come from something external to you, it comes from the inside."

“I try to keep in mind that another’s intentions are not any less pure than my own.”

"The most challenging thing about analytical work is you need to not only understand how the systems work – but you need to make that analysis become useable and absorbable by an organization."

“Relationships are the most important part of life and work.”

“You have to have vision. You have to be able to keep teams grounded towards where you’re going and what the longer-term path is because it can be really hard, especially when you’re innovating inside a large organization.”