“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The most successful sales people are curious, disciplined, organized, and engage all available resources.”

“I would encourage people to think about this concept of playgrounds and how they can get up every day and turn a practice into a habit into a system that allows them to have fun in their lives.”

“What is happening in the world is not the important part. What is important is the meaning that we give to what is happening. It’s not about the world, it’s about the way we see the world.”

"I think the lesson is...that there is always a personal and a human side to business."

“Having an ecosystem of people who actually can talk to you, help you, and support you may be the most important thing, not only for your professional and personal success, but for your life.”

“I tell everybody on the team, I expect you to fail at times. In fact, if you’re not failing once in a while, you’re not pushing yourself far enough.”

"Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals."

“Gratitude connects people very quickly, easily and authentically.”

"We can become who we are through the gracing help of others."

"The clearer you are about who your ideal client is, the more focused, the more targeted you can be, and the [greater] likelihood the chances of success."