“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“Creating new futures begins with creating a new conversation.”

“Life is too short and too precious to sit back and not be fully present in the project of living.”

“Everybody in one way or another struggles with, looks forward to, is challenged by discovering who they are.”

"Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals."

"The clearer you are about who your ideal client is, the more focused, the more targeted you can be, and the [greater] likelihood the chances of success."

“The most successful sales people are curious, disciplined, organized, and engage all available resources.”

“The best idea in the world will die without the storytelling that brings it to life.”

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”

"We've always gone to the wilderness and sought perspective in the less familiar places."