“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"We've always gone to the wilderness and sought perspective in the less familiar places."

"People mostly have the answer within them. The job of the leader is to help them find these answers."

"I think the lesson is...that there is always a personal and a human side to business."

"In order to get to the best solution, people have to challenge you."

“What is happening in the world is not the important part. What is important is the meaning that we give to what is happening. It’s not about the world, it’s about the way we see the world.”

"Natural leaders are prepared to take action, good leaders take the right action."

“I think you need to be very clear about who you are, who you want to be, what your purpose is, and what your vision, mission, values and spirit are.”

“Really going into purpose work, that takes courage. Leadership is courageous. Leadership – real leadership, authentic, purpose-focused leadership – is not for wimps. It takes courage. You will have to stand up. You will have to face the dragon.”

“You have to have vision. You have to be able to keep teams grounded towards where you’re going and what the longer-term path is because it can be really hard, especially when you’re innovating inside a large organization.”

"Where purpose really takes hold is when it's part of a real belief system, a system of values, a real point of view, a world view where there's a real vision for how the world should be."