“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"The more open and calm we are, free of a personal agenda, the more effective we become with the client."

"As a leader, you are known for the conversations you create."

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

“Relationships are the most important part of life and work.”

“Be yourself and enjoy what you’re doing because life is too short.”

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”

"I find that the best, most meaningful networking relationships occur inside the context of living your life and being fully present in the opportunities that show up."

"Natural leaders are prepared to take action, good leaders take the right action."

“Creating new futures begins with creating a new conversation.”

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”