“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”

"The more experiences you have in life, your toolbox is going to be better and greater."

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”

"Momentum is not merely tactical. It is strategic because it builds its own dynamic propulsion."

“The future pulls us out of the past, and pulls toward the dream, and what’s possible.”

“What is happening in the world is not the important part. What is important is the meaning that we give to what is happening. It’s not about the world, it’s about the way we see the world.”

“Be yourself and enjoy what you’re doing because life is too short.”

"Where purpose really takes hold is when it's part of a real belief system, a system of values, a real point of view, a world view where there's a real vision for how the world should be."

“The most important word in every sentence is the last word of that sentence.”

“Changing the future is all about having a purpose and just going for it.”