“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“From the human behavior side, I think my stance - especially seeing the work that we do - is that the vast majority of humans are caring, supportive and want what’s best for themselves and others.”

"Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals."

“Finding the courage to speak up and challenge publicly in an environment of executives far above me - people who I wanted to be like - without having that title was really challenging for me. The moment I did was the moment my career trajectory completely changed.”

"In order to get to the best solution, people have to challenge you."

"Confidence doesn't come from something external to you, it comes from the inside."

“What I realized, which is so powerful, is that people burn so much stress all day long on these micro decisions. And by picking a high-level powerful goal, they can use that as a navigating light as to all of these little micro decisions they make all day long.”

“When we have that humble confidence, it opens up all sorts of possibilities within our team, because it gives us the opportunity where we can tap into the expertise of those around us and get their input so that we can figure out the answers to the challenges that we face.”

“Our stories can lift us up or they can hold us down. We are responsible for that. We live in a story, and that means we can change it.”

"We've always gone to the wilderness and sought perspective in the less familiar places."

“The best idea in the world will die without the storytelling that brings it to life.”