“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“You have to have vision. You have to be able to keep teams grounded towards where you’re going and what the longer-term path is because it can be really hard, especially when you’re innovating inside a large organization.”

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

"Confidence doesn't come from something external to you, it comes from the inside."

"Natural leaders are prepared to take action, good leaders take the right action."

“I try to keep in mind that another’s intentions are not any less pure than my own.”

“I think there’s that authenticity of integrating all dimensions of our life experience and being able to commit to truly being that authentic whole person in all moments.”

“The most important word in every sentence is the last word of that sentence.”

"As a leader, you are known for the conversations you create."

“True leadership means you’re in the game. People don’t see you as someone that won’t do the same thing that they do.”

“The first trend is that you have to actively seek out talent. Those days of positioning yourself as, ‘Oh, people would be so lucky if they got to work here’ are long gone. And so, you have to actively promote yourself as a leader and your brand as well as the employer brand and you have to actively attract people to your organization.”