“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The future pulls us out of the past, and pulls toward the dream, and what’s possible.”

“I think of OKRs as a way to stand with one foot on the side of the river in strategy and another foot on the side of the river in daily activities.”

“If there is a purpose to this life, I would say it’s to evolve ourselves....”

"Confidence doesn't come from something external to you, it comes from the inside."

"The more open and calm we are, free of a personal agenda, the more effective we become with the client."

“When we have that humble confidence, it opens up all sorts of possibilities within our team, because it gives us the opportunity where we can tap into the expertise of those around us and get their input so that we can figure out the answers to the challenges that we face.”

“Great storytellers find stories everywhere. And what I mean by that is they can take the simplest things and turn them into powerful and effective stories to teach key principles. So, here’s a story about how somebody changed the world. Now I want you to change the world. It can be just a simple day-to-day change that can lead to a change in behavior that you really want.”

“I try to keep in mind that another’s intentions are not any less pure than my own.”

“We can become who we are through the gracing help of others.”

“The most successful sales people are curious, disciplined, organized, and engage all available resources.”