“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“I try to keep in mind that another’s intentions are not any less pure than my own.”

“Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals.”

“Where there is curiosity, the adult in the child and the child in the adult are awaken. This is how innovation happens.”

“Most organizations are still using some form of the old hierarchical structure that they had in the 60s and 70s.”

"If you are not willing and able to lead wholeheartedly, get the hell out of the way so that somebody who is can."

“You have to have vision. You have to be able to keep teams grounded towards where you’re going and what the longer-term path is because it can be really hard, especially when you’re innovating inside a large organization.”

“People who have some sense of connectedness to something bigger than themselves are grateful.”

"We've always gone to the wilderness and sought perspective in the less familiar places."

“Momentum is not merely tactical. It is strategic because it builds its own dynamic propulsion.”