“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The best idea in the world will die without the storytelling that brings it to life.”

“The most important word in every sentence is the last word of that sentence.”

“I tell everybody on the team, I expect you to fail at times. In fact, if you’re not failing once in a while, you’re not pushing yourself far enough.”

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

“What is happening in the world is not the important part. What is important is the meaning that we give to what is happening. It’s not about the world, it’s about the way we see the world.”

“Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals.”

"If you are not willing and able to lead wholeheartedly, get the hell out of the way so that somebody who is can."

“Most organizations are still using some form of the old hierarchical structure that they had in the 60s and 70s.”

“I try to keep in mind that another’s intentions are not any less pure than my own.”

"The clearer you are about who your ideal client is, the more focused, the more targeted you can be, and the [greater] likelihood the chances of success."