“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”

“Gratitude connects people very quickly, easily and authentically.”

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

"I find that the best, most meaningful networking relationships occur inside the context of living your life and being fully present in the opportunities that show up."

"Momentum is not merely tactical. It is strategic because it builds its own dynamic propulsion."

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“People who have some sense of connectedness to something bigger than themselves are grateful.”

“I found that what’s most important in life is connection and how we connect with life, because, after all, life isn’t about us; we’re about life.”