“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"The clearer you are about who your ideal client is, the more focused, the more targeted you can be, and the [greater] likelihood the chances of success."

“When we have that humble confidence, it opens up all sorts of possibilities within our team, because it gives us the opportunity where we can tap into the expertise of those around us and get their input so that we can figure out the answers to the challenges that we face.”

“Finding the courage to speak up and challenge publicly in an environment of executives far above me - people who I wanted to be like - without having that title was really challenging for me. The moment I did was the moment my career trajectory completely changed.”

"Where purpose really takes hold is when it's part of a real belief system, a system of values, a real point of view, a world view where there's a real vision for how the world should be."

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

"Learning to understand your team members deeply is a game-changer."

“From the human behavior side, I think my stance - especially seeing the work that we do - is that the vast majority of humans are caring, supportive and want what’s best for themselves and others.”

“I think you need to be very clear about who you are, who you want to be, what your purpose is, and what your vision, mission, values and spirit are.”

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

"The most challenging thing about analytical work is you need to not only understand how the systems work – but you need to make that analysis become useable and absorbable by an organization."