Bringing Empathy & Self-Awareness to the Forefront of the Workplace with Sophie Wade
“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”
Good listeners listen to what people say, and great listeners notice what people donâ€™t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.
The Four Factors of Trust with Ashley Reichheld & Amelia Dunlop
Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.