In this Episode, Mark highlights his experiences as an Operational Leader. He describes his work with globally diverse teams, with different backgrounds and cultures and how these experiences shaped his leadership style. Mark weaves the story of his formative years which inspired his desire to continue improving processes and finding better solutions for customers and organizations, all of which are factors that have led to his success today. Mark encourages listeners to be customer-driven and discover how they can improve the solutions and services they manage. He reflects on the four elements of an operational leader and the importance of constantly learning.