To Lead
The Four Factors of Trust with Ashley Reichheld & Amelia Dunlop
[spp-player url="https://play.libsyn.com/embed/episode/id/25618536/height/192/theme/modern/size/large/thumbnail/yes/custom-color/33497b/time-start/00:00:00/playlist-height/200/direction/backward/download/yes/font-color/FFFFFF" social="false"]Ashley Reichheld & Amelia Dunlop are both passionate leaders within Deloitte Digital. Ashley works as a Principal and Customer & Marketing practice leader, while Amelia is the Chief Experience Officer. Their research is codified in the new book, The Four Factors of Trust : How Organizations Can Earn Lifelong Loyalty , where they offer practical guidance to measure and build trust in the relationships that matter most by cultivating humanity, capability, transparency and reliability. Join Aviv Shahar as he engages in a meaningful discussion with Ashley Reichheld & Amelia Dunlop centered on trust, humanity, purpose, and meaning.